Need help with Data Escape, found a bug, or have feedback? This page is for that.
Email: bmit.mob@gmail.com
We read every message and reply as soon as we can.
My progress disappeared after updating the app.
Progress is saved locally on your device only (see our
Privacy Policy) — it isn't backed up to
any server. If this happens, please email us with your device model and
iOS version so we can investigate.
Endless mode leaderboard score didn't submit.
Make sure you're signed in to Game Center in Settings, and that Assist
Mode is off (scores submitted with Assist Mode are not eligible for the
leaderboard). If it still doesn't work, let us know.
The game feels slow or stutters on my device.
Please tell us your device model and which level or mode it happens in —
that's the fastest way for us to reproduce and fix it.
I want to request a feature or report something else.
Email us — we read all of it, even if we can't reply to everything
individually.
For how Data Escape handles data, see the Privacy Policy.